Contact Us

Please email us at [email protected]. We generally respond to your emails within 24 hours during business days. Thank you.

FAQs

What is your return policy?

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the courier's website.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and other secure payment methods for your convenience.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location. Please check our shipping information page for details.

How can I contact your customer support team?

You can reach our customer support team by emailing [email protected]. We typically respond within 24 hours during business days.

Are your products true to size?

We provide detailed sizing charts for each product to help you choose the right size. If you have any questions or concerns about sizing, feel free to contact our customer support team for assistance.

Can I change or cancel my order after it's been placed?

We aim to process orders quickly, but if you need to make changes or cancel an order, please contact us within 24 hours of making your purchase. Changes may not be possible if the order has already been shipped.

Do you have a loyalty or rewards program for regular customers?

Yes, we have a loyalty program that rewards our regular customers with discounts, early access to sales, and special promotions. You can sign up for our newsletter to stay informed about these exclusive offers.

How do I care for the products I've purchased from your store?

Care instructions can vary by product. We recommend checking the care label on the garment or product page for specific care instructions. Generally, we advise following standard care guidelines for the type of material used.

Do you offer gift cards?

This is a future plan. Please sign up for our newsletter so you can be informed once this goes live.

What security measures do you have in place to protect my personal information?

We take the security of your personal information seriously. Our website uses secure encryption (SSL) to protect your data. We do not store credit card information, and your personal details are kept confidential as per our privacy policy.

How can I stay updated on your latest collections and promotions?

To stay updated on our latest collections, promotions, and sales, you can subscribe to our newsletter and follow us on social media platforms such as Facebook, Instagram, and Twitter - @allwinterwear