[allwinterwear]’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 7 business days

 Shipments or deliveries may occur on weekends or holidays. If we're experiencing a high volume of orders, please expect some delays in your order delivery. We will communicate these changes to you by your email provided at the time of purchase.

Shipping rates and delivery estimates

Shipping to the USA is free. Shipping charges for your order to other countries will be calculated and displayed at checkout.

1. Shipping location limitations: Shipping services may have specific locations where they can deliver. It is important to check with the shipping service provider to ensure that they can deliver to your location before placing an order.

2. Delivery delays: Shipping services may sometimes experience delays due to unforeseen circumstances such as weather conditions, customs clearance, or other factors beyond their control. While shipping service providers strive to deliver packages on time, they cannot guarantee delivery dates in all cases.

3. Shipping service provider disclaimers: Shipping service providers may have their own disclaimers related to lost or damaged packages, insurance coverage, and other terms and conditions. It is important to review and understand these terms before using their services.

Shipment to P.O. boxes or APO/FPO addresses

Shipping to P.O. boxes or APO/FPO addresses may attract additional cost at the point of collection. allwinterwear.com is not responsible or liable for such additional charges.

Shipment confirmation and order tracking

If the shipping provider provides tracking information, this will be communicated to you upon order confirmation and you will receive the tracking number.

Customs, duties, and taxes

allwinterwear.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

allwinterwear.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Shipping is only to specified States in the USA.

Returns Policy

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

If you would like to exchange your item for a different size or color, please email us at [email address] with your order number and the item you would like to exchange. We will do our best to accommodate your request, but please note that exchanges are subject to availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please email us at [email protected] with your order number and a photo of the item. We will do our best to replace the item or issue a refund.

Final Sale Items:

Please note that final sale items cannot be returned or exchanged.

For more information, email support: [email protected].